Shipping policy

General Shipping Policy

Shipment processing time

After you have successfully placed your order with Gratani. Your order will be confirmed within 24 hours. This does not include weekends or holidays.  You will receive an email with information regarding the details of your order.

On average, your order will be shipped within 1-3 business days after the order is confirmed.  Purchases made after 1 pm PT will not be shipped out until the next business day. If you order after 1 pm PT on a Friday, your order will likely be shipped out on the following Monday (public holiday is not included).

We currently ship worldwide

2. Shipping Costs & Delivery Times

Shipping Destination	Shipping Cost	Shipping Time
Europe	Free	7-12 Business Days
Worldwide	Free	8-15 Business Days

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 4 days.

Customs, Duties, and Taxes

Gratani is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Gratani is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.